Returns & Refunds Policy

All of our merchandise is Print on Demand, meaning each item is produced specifically after your order has been placed.

For this reason, we do not offer voluntary returns, exchanges or refunds for change of mind, incorrect size selection, or simply because you no longer want the item.

This does not affect any statutory rights you may have under applicable consumer law, including any statutory right to cancel an online order where applicable.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, defective, or you receive an incorrect item, please contact us at info@tgproductions.co.uk as soon as possible after receiving your order.

Please include your order number, details of the problem and photographs of the item where appropriate.

Once we've reviewed the issue, we'll arrange an appropriate replacement or refund.

Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@tgproductions.co.uk with your order number so that we can investigate the shipment.

If your order is confirmed as lost in transit, we will arrange a replacement or refund as appropriate.

Returns

Please do not return an item without contacting us first.

If a return is required because an item is faulty, damaged or incorrect, we'll provide you with instructions on what to do next.

Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude or restrict your statutory rights under applicable consumer law.